Sell before arrival. Grow guest spends during the stay.
Refuje Guest Companion helps hotels delight guests and drive up to 40% more revenue.
Sell early check-in, upgrades, transfers, dining, spa, and experiences.
Give owners and GMs clearer visibility into demand, response quality, and conversion.
Today
$650
Upsells
24
Avg Resp. Time
8 mins
Late Checkout
Room 204 · +$120 · New
Beachside Dinner
Room 118 · +$180 · Ack'd
Today's Revenue
$650
Upsells
24
Avg Resp. Time
8 mins
Recent Requests
Late Checkout
Room 204 · 2m ago
+$120
Room Upgrade
Room 118 · 5m ago
+$280
Airport Transfer
Room 305 · 12m ago
+$65
Revenue Added
Late Checkout · +$120
Built For
New-age, premium hospitality formats
Designed for owners and GMs building distinctive, experience-led stays.
Branded Luxury Chains
Multi-property luxury brands and premium chains.
Boutique Hotels
Independent boutique properties with strong identity.
Luxury Resorts
Experience-led resorts driving higher on-property spend.
Heritage Properties
Heritage stays blending storytelling with service.
Gen Z Hostels
Design-forward hostels serving younger guests.
Premium Vacation Rentals
Premium villas and managed vacation rentals.
Most properties are
leaving money on the table.
Guests rarely buy what they do not clearly see. Early check-in, upgrades, transfers, dining, spa, and experiences often stay hidden or depend on reception prompts. Refuje makes these offers easier to discover, easier to book, and easier to track.
Revenue stays hidden
- ×Upsells stay hidden before arrival
- ×Services depend on staff prompts
- ×Revenue relies on chance conversations
- ×Conversion gaps stay invisible
Revenue becomes visible
- Visible pre-arrival upsells
- Branded selling through Guest Companion
- Low-friction request capture
- Clear demand and conversion visibility
Start selling before arrival.
Keep converting during the stay.
These are the levers that make the page commercially useful for a GM: better merchandising, lower friction, clearer routing, and stronger visibility into conversion.
Guest Companion
The guest-facing product guests interact with.
Stay Guide
The hotel-controlled upsell & hotel services layer.
Field Guide
The Refuje-managed destination exploration layer.
Pre-Arrival Upsells
Start selling before check-in with early check-in, upgrades, transfers, dining, spa, and activity bookings.
Instant Guest Access
Guests open your branded concierge instantly from a QR code or pre-arrival link. No app download.
Better Merchandising
Present dining, spa, transport, and experiences more clearly so more guests discover and book them.
Faster Follow-Through
Route requests to the right team quickly so revenue opportunities do not get stuck at reception.
Owner & GM Visibility
Track demand, team responsiveness, and where conversion is strong or slipping.
Lightweight Setup
Go live in 30 to 60 minutes with branding, services, upsells, and QR touchpoints.
What guests actually see
Guests experience one branded flow. These screens show how Stay Guide and Field Guide appear inside the Guest Companion once the product is live.
Branded Landing
Stay Guide
Offer Detail
Field Guide - Kalpa
Curated by Refuje
A mood-based way to explore Kalpa and its surrounding villages.
How do you want to experience Kalpa?
Calm & Quiet
Slow walks, quiet roads, and presence
Explore Gently
Village lanes, temples, and heritage
Stay
Explore Kalpa
Field Guide
Launch fast. Start selling early.
Set Up Offers & Branding
Add your upsells, services, departments, and branding. Most properties can be configured in 30 to 60 minutes.
Share Before Arrival & On Property
Use pre-arrival links for guests before check-in and QR codes across rooms, dining spaces, reception, and shared areas.
Guests Browse & Request
Guests discover upgrades, transfers, dining, spa, and experiences through a simple branded flow that works instantly on mobile.
Teams Respond, Leadership Tracks
Requests route to the right team while management gets visibility into demand, responsiveness, and where conversion can be improved.
Lightweight setup
Simple to launch. Easy to run.
Go live in 30 to 60 minutes without turning this into an IT project.
More Revenue From Existing Inventory
Sell more of what you already offer, from upgrades to dining, spa, and experiences.
Better Guest Discovery
Guests find the right offers faster, which improves discovery and lifts conversion.
Better Team Performance Visibility
See what requests come in and where response quality or conversion is slipping.
Clearer Upsell Targets
See which categories deserve stronger promotion or tighter follow-up.
“The big shift was not just guest convenience. We could finally see which offers guests cared about, where the team was converting well, and where revenue was being left on the table.”
General Manager
Boutique mountain property
See how hotels like yours
are using Refuje for Hotels
These case studies show how properties are using Stay Guide to make offers easier to discover, surface more revenue opportunities, and give leadership a clearer view of guest demand.
See Refuje for Hotels
in action.
Get a personalized walkthrough focused on pre-arrival upsells, in-stay revenue, and the visibility owners and GMs need to track performance and conversion.
Questions hotel owners ask
Yes. You can share a pre-arrival link before check-in so guests can discover and request early check-in, room upgrades, transfers, dining, spa, and experiences before they arrive.
Yes. Refuje for Hotels is designed to help properties merchandise high-intent upsells like early check-in, room upgrades, transfers, and other pre-arrival add-ons alongside in-stay services.
Most hotels can go live in 30 to 60 minutes. Add your services, set branding, place QR codes, and start sharing guest links without a heavy implementation cycle.
No. Guests access the experience in their browser through a QR code or link. There is no app download and no unnecessary friction before discovery or booking.
Yes. Owners and GMs can get better visibility into what guests are asking for, how teams are responding, and where demand and conversion are strongest or weakest.
Yes. Refuje for Hotels helps you see which categories guests engage with across the journey, making it easier to identify where pre-arrival and in-stay upsell opportunities are strongest.
If guests can't see it,
they won't buy it.
Refuje for Hotels helps properties start selling before check-in, convert more during the stay, and give owners and GMs clearer visibility without a heavy rollout.