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Frequently Asked Questions
Planning & Booking
How do I book an experience?
Do you hold slots without payment?
Are prices fixed or do they change?
Can I book a private departure?
Can solo travelers join?
Do I need to arrange my own travel to the starting point?
Payments & Invoices
What payment methods are accepted?
Can I get a GST invoice?
Are there any foreign exchange or cross-border fees?
Changes, Cancellations & Credits
What is the cancellation policy?
Can I reschedule my booking to a different date?
How do Refuje credits work?
I booked through a third-party platform (OTA). How do I modify or cancel?
Eligibility, Age & Fitness
What is the minimum age to participate?
Do I need to be very fit to join?
Do I need to disclose medical conditions?
Are experiences accessible for people with disabilities?
Safety, Insurance & Conduct
Is travel or activity insurance required?
What safety gear is provided?
What is the alcohol and substance policy?
Are your trip leaders qualified?
Gear & What to Bring
What is included in the experience price?
Do I need to bring my own gear?
Will I receive a packing list?
Weather, Conditions & Authority Controls
What if weather affects the experience?
What happens if an advertised feature is unavailable?
Can experiences be cancelled due to government or authority orders?
Theme-Specific Clarifications
Cycling & E-Biking
Hiking & Expeditions
Camping, Slow & Chill, and Solace Experiences
Stargazing & Night Photography
Wildlife Experiences
Culture, Local Life & Culinary Experiences
Riding & Driving Experiences
Private & Custom Trips
Kids, Families & Pets
Photography, Drones & Content
On the Day
International Guests
Policies & Contact
Where can I read the full Terms & Conditions?
Where is the full Cancellation Policy?
Where is the Privacy Policy?
How do I contact Refuje?
I have a complaint or grievance. Who do I contact?
