How a luxury Shimla hotel eliminated missed requests and unlocked hidden revenue
Where pine forests meet white-glove hospitality
Perched on historic Prospect Hill — one of the seven hills that define Shimla — The Forest is a contemporary 4-star boutique hotel surrounded by whispering pine forests and panoramic Himalayan vistas. At 2,155 metres, it offers the seclusion of a mountain retreat with the accessibility of being just 10 minutes from Mall Road.
With spacious 50-square-metre rooms, the signature Salt & Stone restaurant with its rooftop terrace, and a curated programme of wellness and nature experiences, The Forest positions itself at the intersection of modern luxury and natural immersion. Their tagline says it all: “Where Nature is Luxury.”
Property Details
Location
Prospect Hill, Chakkar, Shimla
Elevation
2,155 metres
Room Size
50 sqm (3 categories)
Restaurant
Salt & Stone (rooftop)
Rating
4.9/5 (164+ reviews)
Premium guests expect instant answers. Peak season makes that impossible.
The Forest had built something special — but their service delivery couldn’t keep up with guest expectations. The more experiences they added, the harder it became to surface them to guests at the right moment.
Overwhelmed Front Desk
Peak season floods reception with simultaneous requests for restaurant reservations, yoga bookings, transport, and local tours — all competing for one phone line.
No Visibility Into Demand
No data on which experiences guests actually want. Management making decisions based on assumptions, not evidence.
25-Minute Average Response
Guests waiting nearly half an hour for answers to simple questions — eroding the premium experience they're paying for.
Revenue Leakage
Yoga sessions, guided nature walks, and outdoor picnics going undiscovered. Guests checking out without knowing these existed.
A digital concierge in every room, restaurant, and lobby
Field Guide gave The Forest a way to surface every experience to every guest — automatically, beautifully, and on-brand.
Dining & Bar
Salt & Stone restaurant, rooftop terrace, in-room dining — all bookable from the guest's phone.
- Rooftop terrace reservations
- In-room dining menu & ordering
- Live band evening bookings
Wellness & Yoga
Morning yoga, spa treatments, and meditation sessions surfaced to every guest on arrival.
- Daily yoga class schedule
- Spa treatment menu & booking
- Guided meditation sessions
Nature Experiences
Guided forest walks, outdoor picnics, and bonfire evenings — the hotel's hidden gems.
- Guided pine forest walks
- Outdoor picnic packages
- Evening bonfire with music
Concierge Services
Transport, local tours, and any special request — routed to the right team instantly.
- Airport/station transfers
- Shimla city tour booking
- Special occasion arrangements
Scan QR in room
Browse departments
Submit request
Measurable impact from day one
0.0x
More wellness bookings
0%
Increase in F&B revenue
0min
Average response time
down from 25 minutes
0%
Guest satisfaction
“Our front desk used to be a bottleneck during peak season. Now every request flows through the dashboard, our yoga classes are fully booked for the first time, and we haven’t missed a single guest request in three months.”
Ananya Sharma
General Manager, The Forest Shimla
The Transformation
- ×Front desk overwhelmed during peak season weekends
- ×Yoga and nature walk sessions running at 20% capacity
- ×25-minute average response time for guest requests
- ×No data on which services guests actually wanted
- ×Revenue slipping through undiscovered experiences
- Every request routed to the right department instantly
- Wellness sessions fully booked for the first time
- 8-minute response time — a 68% improvement
- Full analytics dashboard with demand patterns
- 35% increase in food & beverage revenue
Give your guests the experience they deserve
From boutique hotels to luxury resorts, Field Guide adapts to your brand and surfaces your services to every guest — automatically.